Privacy Policy

Information We Collect

When you use our website or book a stay, we may collect:

• Contact information: Name, email address, phone number
• Booking information: Dates of stay, number of guests, special requests
• Payment information: Processed securely through Stripe via our property management system (Hostfully). We do not store credit card numbers.
• Usage data: Pages visited, time on site, browser type (via Google Analytics)
• Communications: Messages sent through our contact form or chat agent

How We Use Your Information

We use your information to:

• Process and manage your booking
• Communicate about your reservation (confirmations, check-in details, follow-ups)
• Improve our website and guest experience
• Send occasional updates about our properties (only with your consent)

Third-Party Services

We use the following third-party services that may process your data:

• Hostfully: Property management and booking processing
• Stripe: Secure payment processing
• Google Analytics: Website usage analytics (with Consent Mode v2)
• Loops: Email communications (opt-in only)

Cookies

We use essential cookies to operate our website and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can control cookie preferences through your browser settings.

Data Retention

We retain booking information for the duration required by tax and legal obligations. Contact information for marketing purposes is retained until you unsubscribe.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

Security

We implement industry-standard security measures including HTTPS encryption, secure payment processing, and access controls to protect your personal information.

Contact Us

For privacy-related questions or requests, contact us at [email protected].